Trading Terms

The information presented on this website is of a general nature and not intended to be a substitute for professional healthcare advice. The documents and related graphics published on the Website could include technical inaccuracies or typographical errors. We disclaim any and all liability for any loss or damage (whether direct, indirect or consequential, including in negligence) suffered or incurred by any person relying on this information including as a result of any omission, inadequacy, insufficiency or inaccuracy in its content. You should seek specific advice directly from our veterinary team before making healthcare decisions. We acknowledge that the Competition and Consumer Act 2010 (Cth) (Australia)  implies or imposes certain statutory guarantees, conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded (the Non Excludable Terms). Nothing in these Terms of Use is intended to exclude or restrict the application of the Non Excludable Terms. To the extent permitted by law, we exclude all other implied warranties, guarantees, conditions or other terms, whether implied by statute or otherwise. In particular, we do not warrant or represent that the material contained in the website is free from errors or omissions or defects and that access to the website will be continuous or uninterrupted. Users access the website and rely on the material contained in the website at their own risk.

To the extent permitted by law, we exclude liability for all liabilities, losses, damages, costs and expenses suffered or incurred by any person. 

Payment policy

All fees are payable at the time of consult or discharge.  A deposit may be requested for hospital cases and surgery cases. Payment may be made by cash, EFTPOS or credit card payments
We may also accept payment options from various suppliers including Vetpay and Zipmoney along with GAP ONLY payments from many insurance companies.  
All accounts not fully paid on the day of treatment and accounts processed using third party payment providers including Zipmoney and Vetpay will incur a 5% administration fee to cover the additional staff time in these cases.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
In the event of the Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply.
Commission = {Original Debt / (100 – Commission % charged by the agency including GST)}
In the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on the indemnity basis.