Hume & Melrose Client Satisfaction Survey
Improving the quality of our service is very important to us at our Hume and Melrose Animal Hospitals.
We appreciate you taking the time to complete this survey.
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My appointment began promptly at the scheduled time
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The attending veterinarian was friendly and courteous.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:_______________________________________________________________________________________________________________________________________________________________________________________________________________________
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The other hospital staff were friendly & courteous.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The veterinarian really cares about my pet(s).
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The other hospital staff really care about my pet(s).
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The veterinarian listened closely to what I had to say.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The veterinarian explained any problems and treatments clearly.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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The veterinary hospital was well presented and clean.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
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I will recommend this veterinary hospital to others.
Strongly Agree
Agree
Disagree
Strongly Disagree
Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________
These can be printed and sent to Hume & Melrose Animal Hospitals PO Box 8146, Birallee Park, VIC 3690
Or edited and emailed to general@hmah.com.au
We thank-you for your valued feedback.