Payment policy

All fees are payable at the time of consult or discharge. A deposit may be requested for hospital cases and surgery cases. Payment may be made by cash, EFTPOS or credit card payments
.
We may also accept payment options from various suppliers including Vetpay and Zipmoney along with GAP ONLY payments from many insurance companies.
All accounts not fully paid on the day of treatment and accounts processed using third party payment providers including Zipmoney and Vetpay will incur a 5% administration fee to cover the additional staff time in these cases.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
In the event of the Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply.
Commission = {Original Debt / (100 – Commission % charged by the agency including GST)}
In the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on the indemnity basis.

Privacy Policy

www.vet2pet.com.au (the "Site") is owned and operated by Vet 2 Pet. Vet 2 Pet can be contacted at CLINIC@VET2PET.COM.AU

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent
By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address; and
Pet Details.

This data may be collected using the following methods:

Online Booking.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Creating client and patient files
Communication.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.
As required during the provision of normal Veterinary services including in communications with reference laboratories, microchipping databases and when colaberating with other Veterinary professionals in your pets care.
At your request such as a request to transfer files to another clinic.
When required to do so for reasons of animal welllfare.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. Data in the form of patient files within the lcinic will be stored for a minimum of 7 years as is legally required.

How We Protect Your Personal Data
In order to protect your security, we ustilise browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Practice Manager
CLINIC@VET2PET.COM.AU
(04) 0066 2453
370 Patullos Road Lara VIC 3212

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer at:
Practice Manager
CLINIC@VET2PET.COM.AU
(04) 0066 2453
370 Patullos Road Lara VIC 3212

Trading Terms

These terms and conditions (the "Terms and Conditions") govern the use of www.vet2pet.com.au (the "Site"). This Site is owned and operated by Vet 2 Pet Pty Ltd. This Site is a veterinary clinic.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Vet 2 Pet Pty Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Vet 2 Pet Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

The information presented on this website is of a general nature and not intended to be a substitute for professional healthcare advice. The documents and related graphics published on the Website could include technical inaccuracies or typographical errors. We disclaim any and all liability for any loss or damage (whether direct, indirect or consequential, including in negligence) suffered or incurred by any person relying on this information including as a result of any omission, inadequacy, insufficiency or inaccuracy in its content. You should seek specific advice directly from our veterinary team before making healthcare decisions. Users access the website and rely on the material contained in the website at their own risk.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Vet 2 Pet Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

0400 662 453
CLINIC@VET2PET.COM.AU
370 Patullos Road Lara VIC 3212

03 5282 1697

Payment policy

Privacy Policy

Trading Terms