COVID-19 Pandemic Response from KVH
We care deeply about our team, their families and the wider community. We aim to comply with social distancing recommendations, and for this reason we are adapting our protocols. Your visit to our clinic looks a little different, but we are still open as usual.
What has changed?
- From Monday the 30th March we will no longer be opening on Sunday.
- Our waiting room can only accomodate 2 clients and our reception team, so please do not enter the clinic without calling 9584 7500 first.
- Our Hydrobath has limited opening hours, in the evening between 7:30pm and 7am Monday to Saturday, and all day Sunday. We regret that we cannot offer you a towel to borrow or a token to use in the bath, so please bring your own towel and $5's $10's or gold coins.
- We are running on a reduced appointment schedule in order to support social distancing. Therefore, we have put a temporary hold on nail trims, boarding, house calls, puppy school and grooming appointments.
- Due to the size of our consultation rooms, we are asking clients to attend with only person. This regrettably applies to euthanasia appointments.
What does your vet visit look like now?
- When you arrive PLEASE REMAIN IN YOUR CAR and call us on 9584 7500
- Our team will direct you from there. You are welcome to come into the clinic for your appointment but must await instructions from our team.
- Please only bring ONE person to your appointment. If this is impossible, we ask you to remain in your car and our team will collect your pet from your car.
- If you do NOT wish to come inside, please notify the team and we will retrieve your pet from your car. The vet will call you and discuss your pets condition during the examination. Our nurses will then return your pet to the car with any medications and obtain payment from the car.
What can you do to help?
- Please phone ahead for medication and food orders. Be willing and ready to make payment over the phone. We can then bring your items to your car when you arrive.
- Please be patient with our team. We have only four phone lines and often twice that amount of people needing to contact us at any one time.
Please follow these links to find information to common inquiries we are receiving from our clients.
Can my pet spread the Coronavirus? https://www.ava.com.au/siteassets/can-pets-spread-coronavirus.pdfAVA – Australian Veterinary Association: https://www.ava.com.au/coronavirus/
WSAVA – World Small Animal Veterinary Association: https://twitter.com/VetsWSAVA ; www.wsava.org