COVID-19 Our Response Plan

The health and well-being of our people and clients is paramount. Veterinary services are considered essential services by governments around the world due to the importance of the work veterinarians do in ensuring bio security, surgical, medical and emergency services for ill and injured animals.

Changed Services

In order to help flatten the curve and to conserve stocks of protective and sterilising supplies (for our patients and also human patients) we have changed the way we are providing services to your pet.

Please be assured that your pet’s health and well-being will be catered for, it just may be in a different way to usual during these challenging times. This includes in clinic consultations with your pet and via telephone or videocall with you. Telemedicine services may also be an option for your pet.

Call us for initial advice for you and your furry friend and we will guide you from there.

 

To help us remain fully operational we have introduced new processes.

Our waiting area is now closed, so please follow these steps on your arrival:

        1. Please stay in your car.  Cats must be in a cage and dogs on a lead
        2. Call reception 9562 5555
        3. One of our nurses will provide instructions how we will collect your pet
        4. We’ll take your pet into our consultation rooms
        5. Your pet gets lots of fuss, treats and TLC
        6. The vet starts the consultation, calls you for history and to discuss a treatment plan
        7. Reception will take your payment using a contactless method
        8. Your pet is delivered back to you outside with any medications required

Admissions

  • If your pet is being admitted to stay with us, please follow points 1 - 4 above on arrival
  • You will be contacted by phone to discuss your pets’ discharge when they are ready to go home

In case of an emergency

  • Please try to call us before arriving, this will ensure someone is available to help your pet

Other important changes:

  • We have put extra hygiene practices in place, all clinic areas are thoroughly cleaned with a disinfectant that effectively inactivates Covid-19
  • All team members follow physical distancing processes in the clinic
  • We are taking all payments by phone, internet or contactless EFTPOS
  • We will not be doing home visits
  • We ask you to call ahead for collection of food/medication to process over the phone payments and pick-ups will be outside of the clinic.

Thank you for your ongoing support at this difficult time, we really appreciate it.  We’re in this together.