Melrose Animal Hopsital

02 6056 1544

Hume & Melrose Client Satisfaction Survey

 

 

 

Hume & Melrose Client Satisfaction Survey

 

Improving the quality of our service is very important to us at our Hume and Melrose Animal Hospitals.

We appreciate you taking the time to complete this survey.

 

  1. My appointment began promptly at the scheduled time

                               Strongly Agree

                                 Agree

                                 Disagree

                                 Strongly Disagree

           Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1. The attending veterinarian was friendly and courteous.

                              Strongly Agree

                                  Agree

                                  Disagree

                                  Strongly Disagree

Comment:_______________________________________________________________________________________________________________________________________________________________________________________________________________________

 

  1. The other hospital staff were friendly & courteous.     

                             Strongly Agree

                                 Agree

                                 Disagree

                                 Strongly Disagree

 Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1.  The veterinarian really cares about my pet(s).

                              Strongly Agree

                                 Agree

                                 Disagree

                                  Strongly Disagree

 Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1.  The other hospital staff really care about my pet(s).

                                    Strongly Agree

                                  Agree

                                  Disagree

                                  Strongly Disagree

Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

 

 

 

  1.  The veterinarian listened closely to what I had to say.

                                   Strongly Agree

                                   Agree

                                   Disagree

                                   Strongly Disagree

Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1.  The veterinarian explained any problems and treatments clearly.

                                 Strongly Agree

                                   Agree

                                   Disagree

                                   Strongly Disagree

Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1. The veterinary hospital was well presented and clean.

                               Strongly Agree

                                   Agree

                                   Disagree

                                   Strongly Disagree

 Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

 

 

 

 

  1.  I will recommend this veterinary hospital to others.

                                   Strongly Agree

                                   Agree

                                   Disagree

                                   Strongly Disagree

 Comment:________________________________________________________________________________________________________________________________________________________________________________________________________________________

     

 

These can be printed and sent to Hume & Melrose Animal Hospitals PO Box 8146, Birallee Park, VIC 3690

Or edited and emailed to general@hmah.com.au

 

 We thank-you for your valued feedback.